Mobile Number Portability – How to change your Mobile Operator

By | January 19, 2011

Mobile Number Portability (MNP) is going to be fully implemented from tomorrow, January 20, 2011 throughout India. Now, you can choose the mobile operator keeping your mobile number intact. From tomorrow onwards, no need to worry about the poor connectivity or less options to choose from your current provider. Change your service provider keeping your mobile number same. Jump from GSM to CDMA and vice versa.

Affordable & Convenient

  • Porting Charge only up to Rs. 19/-
  • Porting time: 7 working days (15 working days in case of Jammu & Kashmir, Assam and North East service areas)

In the interest of consumers, TRAI has also specified that service disruption time shall not exceed 2 hours, that too during night time.

Request for Porting

  • Contact the new mobile service provider to whom you want to port your mobile number.
  • Obtain Customer Acquisition Form (CAF) & Porting Form.
  • Read the eligibility and other conditions carefully.
  • If eligible, obtain ‘Unique Porting Code‘ by sending an SMS from the mobile number you want to port to the number ‘1900‘ with text ‘PORT‘ followed by space followed by your 10 digit mobile number you want to port.
  • Fill up the CAF and Porting Form.
  • Submit the duly filled Porting Form and CAF along with requisite documentary proof to the mobile service provider.
  • If you are a post paid subscriber, submit a paid copy of the last bill issued along with Porting Form and CAF.
  • Obtain new SIM card from the new service provider

You can withdraw your porting request within 24 hrs of applying.

Activation of ported number:

  • Your new mobile service provider will intimate you the date & time of porting on your mobile phone.
  • Replace the old SIM with the new SIM provided by your new mobile service provider after the specified date and time.

Eligibility and Other Conditions

  • You are allowed to move to another mobile service provider only after 90 days of the date of activation of your mobile connection or from the date of last porting of your mobile number, which ever is applicable.
  • You are allowed to change mobile service provider within the same service area only.
  • If you are a postpaid subscriber, please ensure that you have paid all the dues as per your last bill (You will have to sign an undertaking in the Porting Form also).
  • If you are a Pre-paid Subscriber, please note that the balance amount of talk time, if any, at the time of porting will lapse.

6 thoughts on “Mobile Number Portability – How to change your Mobile Operator

    1. Naveen Post author

      You need to go to the new mobile service provider’s showroom to get the form. There is no reason of not getting that. They even help you to fill and complete the formalities as they are going to get a new customer in their network.

  1. ramkesh

    i have submited the potability form to new mobile service provider to port my existing number with supporting document, but this mobile number was taken on the basis of my father documents 8 years back and i have submited my document for the port (as i am using the number ) so i want to weather it possible to port the number on the basis of my document.

    1. Naveen Post author

      Some providers port and some do not. Even, my mobile number was on my uncle’s name though I was able to port without my documents. But in my brother-in-law case, it was declined.

  2. Dr .Subodh

    I am aC.D.M.A prepaid subsciber of Tata indicom now DOCOMO.Now I wanted to change portability to G.S.M docomo.I applied one month back with the distrbutor but I did not get anumber.Now again applied and already 11 days have passed.I think it only happens in India.You suggest what to do?

    1. Naveen Post author

      As you just want your connection (DOCOMO) to be converted from CDMA to GSM, there is no question of portability. I think this can be done at the DOCOMO showroom within few minutes. You need to visit their own showroom rather than dealers or shops that sell SIMs.


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